TICOWAY
Last updated: January 26th, 2026
1. GENERAL INFORMATION
This document sets forth the Terms and Conditions under which Ticoway (trade name registered under Randall Sandoval, ID No. 1-0833-0837) provides tourist transportation, tour services, and vacation rental management in Costa Rica.
By making a reservation or contracting any of our services through the website www.ticoway.com, by email at hello@ticoway.com or bookings@ticoway.com, or through any of our official communication channels, you agree to be legally bound by these Terms and Conditions.
Official Contact Information:
Email: hello@ticoway.com
Costa Rica & WhatsApp: +506 6209-2679
Toll-Free USA/Canada: +1 (877) 423-8928
Website: https://ticoway.com
2. RESERVATIONS AND PAYMENTS
- All reservations must be made through our website or by direct email contact.
- Full payment is required at the time of booking to secure the requested service.
- All prices are expressed in United States Dollars (USD).
- Payments are processed through a third-party payment service provider. Charges will appear on your statement as “TICOWAY.”
3. CANCELLATION AND MODIFICATION POLICY
Private Transfers
- Cancellations made at least 24 hours prior to the scheduled pickup time will receive a 100% refund of the paid amount.
- Cancellations during Holiday Season (December 15 – January 5) or Easter Week must be made at least 72 hours prior to the scheduled pickup time.
- Any changes or rescheduling must be requested at least 24 hours prior to the pickup time and are subject to availability and possible rate adjustments.
- No refunds will be issued for “No Shows” (when the passenger fails to appear at the agreed pickup location on time).
- The driver will wait up to one hour after the scheduled pickup time. If the client fails to appear or contact Ticoway via the official channels (email, phone, or WhatsApp) within that period, the service will be considered a “No Show.”
Tours and Activities
- Cancellations must be made at least 72 hours in advance to qualify for a refund.
- Modifications must be requested at least 48 hours prior to the scheduled service and are subject to availability.
- In the event Ticoway must cancel a tour or activity, the client will be offered either a full refund or an alternative activity of equal value.
4. SERVICE CONDITIONS
- All fares include short courtesy stops along the route, subject to prior coordination with the driver.
- Additional stops for meals, shopping, or sightseeing incur a fee of $30 USD per hour.
- Services scheduled between 10:00 p.m. and 4:59 a.m. are subject to a night service surcharge of approximately $25 USD.
- Vehicles are assigned based on the number of passengers and luggage declared at the time of booking.
- Smoking or vaping is strictly prohibited inside vehicles.
- Ticoway reserves the right to request personal identification or a service voucher for verification.
- Reservations made less than 24 hours in advance will not be accepted.
5. LIABILITY DISCLAIMER AND ASSUMPTION OF RISK
By contracting our services, the client acknowledges and agrees that:
- Ticoway, in some cases, acts solely as an intermediary, contracting third-party providers of transportation, lodging, and tourist activities. Ticoway is not responsible for acts or omissions by third parties.
- The client assumes all risks associated with travel, including but not limited to delays, cancellations, accidents, weather conditions, civil disturbances, or any other events beyond our control.
- It is strongly recommended that travelers purchase comprehensive travel insurance, ideally with “Cancel for Any Reason” coverage.
6. AIRPORT PICKUPS AND PRIVATE PROPERTY ACCESS
- Upon arrival at Juan Santamaría International Airport (SJO), Daniel Oduber International Airport (LIR), or any domestic airport in Costa Rica, the driver will be waiting with a sign bearing your name and the Ticoway logo.
- For vacation rental properties, it is the client’s responsibility to coordinate access for the driver and to provide clear directions and the contact information of the property manager or representative.
- Clients must confirm in advance whether their destination requires a 4×4 vehicle for access.
- If access to the destination (hotel, tour, park, rental home, or other location) requires a 4×4 vehicle, the driver may determine the final drop-off point at the nearest and safest location accessible by the assigned vehicle. Any transfer or access beyond that point will be at the client’s sole expense and responsibility.
7. LUGGAGE POLICY
Luggage capacity is strictly limited according to the vehicle type and passenger count:
- Vehicles for 1–6 passengers: 1 standard suitcase (23 kg / 50 lb) and 1 carry-on item per person.
- Vehicles for 1–9 passengers: 1 large suitcase (32 kg / 70 lb) and 1 carry-on item per person.
- Vehicles for 1–12 passengers: 1 large suitcase (32 kg / 70 lb), 1 carry-on bag, and 1 small personal item per person.
Definitions:
- Large suitcase: Up to 32 kg (70 lb) and total dimensions (length + width + height) not exceeding 158 cm (62 inches).
- Carry-on bag: Up to 7 kg (15 lb) and maximum dimensions of 55 x 40 x 25 cm (21 x 15 x 10 inches).
- Small personal item: Up to 3 kg (6.6 lb) and maximum dimensions of 40 x 30 x 15 cm (15 x 12 x 6 inches).
Additional conditions:
Unreported or oversized items (e.g., surfboards, sports gear, musical instruments, wheelchairs, strollers, etc.) must be disclosed in advance to confirm transportation feasibility.
If luggage exceeds vehicle capacity or was not reported beforehand, Ticoway reserves the right to refuse transport of such items.
Clients may choose to send excess items via cargo or courier service at their own cost.
Ticoway assumes no liability for delays, losses, or damages resulting from excess or improperly reported luggage.
8. USER ERRORS
Clients are fully responsible for providing complete, accurate, and truthful information when booking. This includes, but is not limited to:
- Full passenger names and total number of travelers.
- Flight date, time, and number (for both arrivals and departures).
- Exact pickup and drop-off locations, including hotel names, vacation rentals, parks, or landmarks.
- Confirming travel time to the airport with Ticoway to prevent missed flights due to miscalculations.
- Providing a local contact person (hotel staff, property manager, or local host).
Ticoway is not liable for delays, missed flights, additional expenses, rescheduling, or any inconvenience resulting from inaccurate or incomplete information provided by the client. This includes, but is not limited to:
- Incorrect or missing flight information.
- Inaccurate or incomplete addresses.
- Lack of coordination for access to private properties, condominiums, or hotels.
- Travel time miscalculations not confirmed with Ticoway.
Clients will receive a booking confirmation email and are responsible for reviewing all details carefully and notifying Ticoway of any corrections at least 24 hours prior to the scheduled pickup time.
9. VACATION RENTAL MANAGEMENT
When Ticoway acts as an intermediary for lodging or vacation rental services:
- Ticoway operates as a facilitator between the client and the lodging provider.
- Cancellation and refund policies are governed by the provider’s terms and may vary depending on the property and season.
10. FORCE MAJEURE
Ticoway shall not be held responsible for refunds or compensation due to events beyond its control, including but not limited to:
- Extreme weather conditions
- Road closures
- Strikes or civil unrest
- Health or immigration restrictions
- Flight cancellations
- Natural disasters or acts of God
In such cases, Ticoway will attempt to reschedule the service or issue a credit for future use.
11. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Costa Rica.
Any dispute, claim, or legal proceeding shall be submitted exclusively to the competent courts of Costa Rica, with both parties expressly waiving any other jurisdiction.
12. ACCEPTANCE AND AGREEMENT
By confirming a reservation through our website, email, or any authorized channel, the client acknowledges having read, understood, and fully accepted these Terms and Conditions.
This acceptance constitutes a legally binding agreement between the client and Ticoway.
13. PICKUP ASSISTANCE AND WAITING TIME POLICY
If you cannot locate your driver at the designated pickup point (airport, hotel, or any agreed location), please contact us immediately through one of the following channels:
Costa Rica / WhatsApp: +506 6209-2679
Toll-Free USA/Canada: +1 (877) 423-8928
Email: hello@ticoway.com
Ticoway allows a maximum waiting time of 45 minutes from the scheduled pickup time, provided the client is at the location and has attempted to contact us.
If the driver fails to arrive within this period and no solution or response has been provided by Ticoway, the client is entitled to cancel the service and request a full refund.
The client must remain in a visible area near the designated meeting point and keep their phone available for calls or messages from the driver or support team.
14. PAYMENT CONFIRMATION AND ACCEPTANCE OF TERMS
By completing a booking, the client:
- Agrees to pay the total amount for the requested services.
- Authorizes Ticoway to charge the corresponding amount through the approved payment methods.
- Accepts the terms established in the Cancellation and Modification Policy.
- Acknowledges responsibility for any applicable administrative fees or conditions imposed by third-party providers.
Thank You for Choosing Ticoway
We appreciate your trust in Ticoway as your transportation and travel experience provider in Costa Rica.
Our commitment is to deliver safe, punctual, and high-quality service at all times.