FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more questions, please feel free to reach us via email at hello@ticoway.com
Yes. All transfers are 100 percent private, meaning you will not share the vehicle with other passengers. Your driver will adjust to your schedule, preferred stops, and travel pace.
You can book online in just a few minutes. Once the reservation is confirmed, you will receive an email with all the trip details, your driver’s contact information, and the pickup instructions. No printed documents are required.
Transfers include a bilingual and professional driver, air-conditioned vehicle, liability insurance, and on-route assistance.
We monitor all flights in real time. If your flight is delayed, your driver will automatically adjust the pickup time at no extra charge. Just make sure we have your correct flight number. Rescheduling for a delayed flight is possible via direct contact (Whatsapp or e-mail).
Luggage allowance depends on the vehicle type, but generally one large suitcase and one carry-on per person are included. If you are traveling with extra gear such as surfboards, wheelchairs, or instruments, please let us know in advance so we can assign the right vehicle or the right accommodations needed.
Your driver will be waiting for you at the arrivals area holding a sign with the name under the reservation to make identification easy and stress-free.
Yes. Child seats and booster seats are available upon request, just add them on the ‘extras’ section of the booking process.
All vehicles undergo regular maintenance and safety inspections by our In-House mechanic. Drivers are professionally trained, fully licensed, and follow strict safety protocols. Seat belts are available for every passenger, and the vehicles are equipped with air conditioning, GPS, and emergency kits.